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Tech Service Communication Pitfalls

Heather Grace. 26 January 2017, 5:00 am

Customers need help from time to time. Over the telephone, on site, via email, web conference and chat. The most efficient way to get technical help to customers is to have the technical people commun…

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New Year - New Fear? Or do we just need to do things well?

Heather Grace. 24 January 2017, 5:00 am

Here we are at the beginning of another New Year. As usual we have the doom and gloom merchants analysing the year that was and trying to forecast the year to come. Creating uncertainty and fear about…

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Don't function at a dysfunctional pace

Kalena Jordan. 16 January 2017, 7:22 am

No-one likes to talk about it, but the IT industry has a very high burnout rate. Anxiety, depression and mental illness are scary consequences of work-induced stress, all too common in the highly comp…

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Selling to the public sector from the NZ-owned digital and technology perspective

Victoria MacLennan. 13 January 2017, 9:54 am

NZRise members have recently been enthusiastically discussing "10 of my secrets?on how to sell to the UK Public Sector" by Mary McKenna, a Tech Entrepreneur and Investor from Ireland.

Cross posted …

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Aussie company buys Trello for US$450 million

Paul Brislen. 10 January 2017, 8:39 am

As social media tools move squarely into the business world, one of the most well known, Trello, has been sold to Sydney-based Atlassian for US$450 million in cash and shares.

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Kiwis take on the world at CES 2017

Paul Brislen. 09 January 2017, 8:15 am

The annual trade fair/excuse to go to Vegas that is CES (Consumer Electronics Show) has kicked off in the US with the usual plethora of gadgets and devices that will never see the light of day in the …

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Book review: Sounds like a Game Changer

Paul Brislen. 19 December 2016, 7:47 am

Ah, Christmas. The joy of giving and the sharing with family and friends.

And the last minute panic as you realise you either a: haven't quite nailed that gift for the geek in your life or b: you d…

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2017: The year you realise Google might nick your job

Frances Valentine. 16 December 2016, 7:08 am

The tech sector has been a boon to many, building new industries and providing great value to societies around the world. But is the rush to automation going to cost us our jobs?

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The Internet of Things (and Farming)

Peter Griffin. 13 December 2016, 6:00 am

The last thing I expected to see when I visited Microsoft Research in Seattle last month were lettuces growing under LED lights and fish swimming in a tank as part of an "aquaponics" experiment.

Pe…

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New Zealand to host Govt digital leaders

IITP Team. 09 December 2016, 4:31 pm

New Zealand is the new chair of the D5 group of nations and will host the next international leaders' summit in New Zealand in early 2018, Internal Affairs Minister Hon Peter Dunne announced today.

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Tech Sector and GCIO meeting

ITP Team. 09 December 2016, 3:00 pm

At the December 2016 meeting between the leading tech sector representative groups IT Professionals New Zealand, NZTech and NZRise and the team from the Department of Internal Affairs GCIO office, the…

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The great Trumpian opportunity

David Cormack. 09 December 2016, 5:55 am

While New Zealanders seemed to overwhelmingly favour Hillary Clinton for President of the USA, we didn't get a vote and we didn't get what we wanted or expected. A lot of the rhetoric from Trump may n…

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Public cloud available to government through IaaS…

Damien Steel-Baker. 06 December 2016, 6:00 am

My previous post noted that government is trying to accelerate its use of public cloud services. In a step towards that goal, Amazon Web Services (AWS) and Microsoft Azure have recently been added to …

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The real Babel fish - towards universal language translation

Peter Griffin. 05 December 2016, 6:00 am

If you've experienced the anxiety and embarrassment of trying to communicate with people whose languages you don't understand, you'll be very interested in what the newest generation of translation te…

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This week's ITP update

Paul Matthews. 02 December 2016, 4:25 pm

It was a big planning week for ITP, with various board planning sessions for 2017, a new President and Deputy President, first face-to-face meeting of the full new ITP Board, various ministerial meeti…

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Why Tech Companies Fail: The Vapourware Snare

Heather Grace. 02 December 2016, 5:25 am

What would you like for Christmas? Do you have a wish list? What would you do if you had been the winner of the $44million jackpot? I am guessing your wish list might just get bigger. It is human natu…

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Why Tech Companies Fail: Boiling the Frog

Heather Grace. 30 November 2016, 5:50 am

You have probably heard the story about how to boil a frog. Apparently, although I have never tried it, to boil a frog you must do it slowly, turning up the heat while the frog is in the pot feeling n…

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Why Tech Companies Fail: Feast or Famine

Heather Grace. 28 November 2016, 8:47 am

Why do big projects fail so often? Big dollars, high profile, hugely successful projects with good profits. Sounds like a dream? No, it really happens - but it can turn into a nightmare.

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This week's ITP update

Paul Matthews. 25 November 2016, 4:38 pm

In this week's update from ITP, the leaders of 12 of the largest tech bodies come together to work on election policy advice, heaps of those with CITPNZ go through the Breadth of Knowledge test, and d…

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Brislen on Tech

Paul Brislen. 25 November 2016, 4:15 pm

Abort, Retry, FailOne of the outcomes of this year's horrible US presidential election race is the disparity between pollsters' expectations and the final outcome. Is there a difference from booths us…

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