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New report says non profits struggle with tech

Paul Brislen, Editor. 04 November 2019, 5:00 am

Hot on the heels of the TIN report outlining the huge growth in terms of the number of employees in the ICT field, Infoxchange, Connecting Up and TechSoup New Zealand have released their annual "Digital Technology in the Not-for-Profit Sector" report which suggests that many are struggling to find tech-capable staff.

Fully 64% of not-for-profit organisations describe themselves as "less than satisfied" with the way they use technology, and 54% of staff are "not confident" or only "a bit confident" when using new technology.

Despite half of the 492 organisations surveyed identifying staff capability as one of their biggest challenges when it comes to technology, 40% said there were not currently offering their staff any opportunities to improve their digital skills.

Youth services are particularly struggling, scoring the lowest on average across skills, satisfaction and approach to technology.

The report surveyed not-for-profit organisations from a broad range of service areas across New Zealand and Australia, and covers topics such as information systems, infrastructure, staff capability, online presence and emerging technologies.

 Not-for-profits spend an average 6% of their operating expenses on technology, which is on par with small to medium businesses across the region. However, the disability sector spends 50% less on technology than the average not-for-profit. Employment services spend more than twice the average.

Budget and funding remain the biggest challenges facing not-for-profits when it comes to technology.

Now in its fourth year, this is the first report released since Infoxchange, Connecting Up and TechSoup New Zealand officially joined forces in November 2018.

The full report can be found here.


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Hazel Jennings 25 November 2019, 12:51 pm

This survey is OK as far as it goes; but it barely scratches the surface. The self-selected sample of 492 organisations is tiny. There are over 83,000 registered charities across NZ and Australia. And in NZ alone, at least an additional three non-profits for every charity.

There is also quite a problem comparing apples to apples. ITPNZ is a non-profit just like your children's sports club; although neither is a charity. Both have very different IT profiles to each other of organisations thar are registered such as churches, nationals organisations like the SPAC, or your local Women's Refuge.

So have a care applying the reseach to your charity.

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