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itSMFnz annual conference and its CALMing Influences

ITP Staff. 30 March 2017, 6:00 am

The IT Service Management Forum of New Zealand (itSMFnz), is a non-profit organisation dedicated to promoting and facilitating the growth and recognition of Service Management practices in the IT industry.  Our membership is made up of all areas of Service Management.

We have branches across New Zealand, with regular branch meetings held in Auckland, Wellington and Christchurch, and intermittent meetings held in Dunedin, Hamilton, Tauranga and Whangarei. 

Our annual conference this year will be held in Wellington at Te Papa on 12 - 14 June 2017 and the theme of the conference is "itSMFnz17: CALMing Influences" which allows speakers to present on the integration of ITSM and the DevOps ideas of Culture, Automation, Lean thinking, Measurement and Sharing (CALMS).  Our programme is almost completed and we have a variety of excellent speakers from NZ and around the globe, including:

Rob England (aka The IT Skeptic) - an internationally recognised speaker, author and thought leader in ITSM and DevOps, based in Wellington

Jayne Groll - CEO and co-founder of the DevOps Institute in the US and author of Agile Service Management

Stuart Rance - UK based author of many ITIL books (ITIL Practitioner most recently) and books for Axelos (owners of frameworks such as ITIL and Prince2) on cyber security (Resilia)

Karen Ferris - internationally recognised speaker, author of ITIL (ITIL Practitioner most recently) and organisational change books and thought leader in ITSM and organisational change.

Topics being covered by the speakers include:

  • Agile Service Management,
  • DevOps and ITSM integration,
  • Customer Feedback,
  • Knowledge Management & KCS,
  • ITIL Practitioner,
  • SIAM (Service Integration And Management),
  • SFIA (Skills Framework for the Information Age),
  • Continuous Integration,
  • CRM v Supplier Management v BRM,
  • IT Portals,
  • Improving Service Desks,
  • Security in DevOps / Agile worlds,
  • People (it's always about people),
  • Infrastructure as code and
  • panels covering Women in IT and whether DevOps is something new.


The full programme, registration and sponsorship details can be found on our website.


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